Happy Tails of Philly Policy Page

Cancellations
They must be made no later than 9:30 A.M. on the day of the scheduled walk. Further, if we arrive at your home for dog walking and your dog is not available or if we are unable to gain access to your apartment during a scheduled walk, you will be fully charged for dog walking services.

Privacy
It is the policy of Happy Tails of Philly to protect the privacy of our clients. We will not disclose to third parties any of the client's personal information including the client's name, phone number, address, or email, without expressed consent of the client. We also respect the privacy of a client's home and will restrict our activities to only the areas we need to access in order to take care of your pet.

Refusal of service
Happy Tails of Philly reserves the right to refuse service to any client.

Payment
Payment is due as services are rendered. Certain services require partial payment in advance. We accept credit cards, cash and checks. Payment via credit card can be made online at Paypal.com to Jb@happytailsofphilly.net.

All checks should be made payable to “Happy Tails of Philly.” If you elect to pay by cash or check, you may either leave payment to pickup or mail it to us at “Happy Tails of Philly; 253 N. 2nd Street, Suite 1B; Philadelphia, PA 19106.” Please be advised, Happy Tails of Philly reserves the right to terminate services or suspend memberships if overdue balances persist for over a period of time or exceeds $100.00. There is a $15 fee for returned checks. Payments for regularly scheduled daily pet care visits can be paid weekly, semi-weekly or monthly.

Entrance Access/Walk Time
Our dog walking times include the time entering and leaving your building. Please make sure we have written permission to access your apartment if you live in a doorman entry complex. Non-doorman residents are required to hand 1 set of keys for building and apartment entrance to Happy Tails of Philly.

Extreme temperatures
Happy Tails of Philly reserves the right to decrease outside time with pets in cases where temperatures exceed a heat index of 100 degrees or fall below a 10 degree wind chill. The remainder of the visit will be spent indoors.

Dogs' Behavior and Health Care
Happy Tails of Philly requires that all dogs remain current with the following vaccinations: rabies, distemper, parvo, and bordatella. Dogs that are not spayed or neutered will be unable to participate in group services. Happy Tails of Philly reserves the right to refuse any services or use of its facilities for dogs who, in its sole determination, are unhealthy, act aggressively, are undisciplined, evidence inappropriate behavior or who may otherwise be a danger to themselves or other animals or users. Happy Tails of Philly does not take any responsibility for any damage that may occur to your dog’s leash, collar or harness while in our care. Furthermore, Happy Tails of Philly will not be held liable for any illness or ailment which a dog may incur while in the presence of other dogs while walking or in Happy Tails of Philly’s care for any reason, or otherwise. You must undertake full responsibility for your dog and his or her actions. As our client, you agree to assume the risks and hazards that might be expected to arise from such use of our services and your dog's interaction with other animals. Happy Tails of Philly shall not be responsible, monetarily or otherwise, for injuries to your dog that may arise in the course of play which may be caused by the presence or actions of other dogs. Client hereby agrees to indemnify, save hold harmless and defend Happy Tails of Philly and our employees resulting from any costs, damages, claims or expenses (including veterinarian's fees), that may result from an injury or illness to your dog, or to another dog, if caused by your dog.

Emergency Care
In the event that something should happen to your dog that requires medical attention, we will do everything possible to obtain the right treatment for your dog in a timely manner. In the event that we are unable to reach you in a timely manner for whatever reason, we reserve the right to make medical decisions on your behalf for the care of your dog. You will be responsible for any veterinarian bills that result from getting your dog the medical attention that he or she needs.

Acknowledgement and Waiver
By utilizing our services you consent that you have read our policy page in its entirety, agree and understand all of its contents completely, and acknowledge that Happy Tails of Philly, LLC has limited liability regarding certain occurrences and incidents that may occur regarding your dog. While we take every precaution possible to ensure that all of the dogs in our care are healthy and safe, the client must recognize that incidents will happen whenever dogs socialize together and that we take no responsibility regarding these incidents. Happy Tails of Philly is not liable for injuries or illnesses that any animal may incur while in our care.